EXIN ITIL 4 Foundation 認定 ITILFNDv4 試験問題:

1. Which value chain activity ensures that service components meet agreed specifications?

A) Design and transition
B) Obtain/build
C) Plan
D) Deliver and support

2. A good way to apply the ITIL guiding principle 'focus on value' is to:

A) Do less tasks but in a better way with higher quality
B) Be aware of system complexity
C) Understand why services are used by service consumers
D) Understand the whole, but do something

3. Which term is used to describe removing something that could have an effect on a service?

A) A change
B) An incident
C) A problem
D) An IT asset

4. Which statement about service requests is CORRECT?

A) Service requests require workflows that should use manual procedures and avoid automation
B) Service requests are usually formalized using standard procedures for initiation, approval and fulfilment
C) Service requests that require simple workflows should be dealt with as incidents
D) Complex service requests should be dealt with as normal changes

5. Which TWO of the following statements are MOST associated with the 'optimize and automate' guiding principle?
1. It is important to assess which method of communication is appropriate for each type of stakeholder.
2. Complex systems should be designed with an understanding of how the
components' parts are related.
3. Organizations should consider whether technology could improve the
efficiency of manual processes.
4. It is important to understand the organization's objectives when
assessing the impact of potential improvements

A) 2 and 3
B) 3 and 4
C) 1 and 4
D) 1 and 2

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