Salesforce Salesforce-Communications-Cloud 試験概要:
| 認定ベンダー: | Salesforce |
|---|---|
| 試験名: | Salesforce Communications Cloud 認定プロフェッショナル（AP）試験 |
| 試験番号: | Salesforce-Communications-Cloud |
| 出題数: | 60 |
| 関連資格: | Salesforce Certified Sales Cloud Consultant Salesforce Certified Administrator |
| 認定の有効期間: | 2年間 |
| 対応言語: | 英語 |
| 試験形式: | 複数選択問題, 単一選択問題 |
| 合格点: | 65% |
| 試験時間: | 90 分 |
| 受験料: | $200 USD |
| サンプル問題: | Salesforce Salesforce-Communications-Cloud サンプル問題 |
| 受験方法: | オンライン監督試験（Salesforce 認定ポータルから受験可能） |
| 前提条件: | 推奨: Salesforce プラットフォームの基本知識、CRM 概念の理解、および通信業界の業務プロセスに関する理解 |
| 公式シラバスのURL: | https://trailhead.salesforce.com/credentials/communicationscloudaccreditedprofessional |
Salesforce Salesforce-Communications-Cloud 認定試験の出題範囲：
| トピック | 出題範囲 |
|---|---|
| トピック 1 |
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| トピック 2 |
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| トピック 3 |
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参照：https://trailheadacademy.salesforce.com/certificate/exam-communications-cloud-ap---AP-203
Salesforce Communications Cloud Accredited Professional (AP) 認定 Salesforce-Communications-Cloud 試験問題：
問題 #1
An agile team is working on backlog grooming. There are two features that are needed by the customer and one of them is needed by the support team. The agile team is currently working on an iteration, Days later a business representative requests that another feature be included in the same iteration which step should consultant take?
A. Accommodate the features as It is a small change and push the development team to work on it since itself organized team should know how to manage last minute requirements.
B. Accommodate the feature since otherwise the business representative will escalate that the team is not adaptable to change
C. Accommodate the feature since otherwise business representative will not accept the iteration results.
D. Accommodate the feature by putting it into product backlog and work with the product owner to check its ROI relative to other stories in the backlog items then communicate the outcome back to the business representatives.
問題 #2
UC is a communication service provider using communication cloud. UC done migration by successfully loading full data set into a Full copy sandbox with no errors. UC have started loading data in production.
What two action a consultant shall recommend once the load is completed in production?
A. Validate that the resulting volumes in production match expectation, and spot check record for individual corrosiveness
B. Inform the business that data migration is completed and errors resolved in development
C. Raise support case to retrieve a data load report to summarize the data load.
D. Analyze and resolve any errors that were encountered and perform additional data load for any failed records
問題 #3
UC rolling out products to the market in multiple go live iterations. Top offer sold is mobile followed by TV, during discovery phase it was identified that regardless of the top offer sold. Same activity of sending out a notification email to the account.
Which two ways consultant model the orchestration to make it reusable, have the least amount of time to go live and require minimal maintenance over time?
A. Create a product class and assign it to all top level offers, create orchestration plan with a scenario on a product
B. Create an orchestration plan and define a scenario for each top product offer
C. Use product class to decompose each top offer to a CFS specific for the notification email orchestration plan with a scenario on the CFS
D. Create a decomposition relationship for each product offer to a CFS specific for the notification email orchestration plan with a scenario on the CFS
問題 #4
An organization is requesting a negotiated price from UT in their quote for the order which two business flows should UT have in place in communication cloud to meet the customer requirement?
A. Design a contract creation and contract renewal flows
B. Design order capture and order fulfillment flows
C. Design a quoting flow to negotiate price and discount approval process.
D. Design opportunity management flows and convert the opportunity to quote.
問題 #5
Fivercorp is migrating its operations from a legacy on-premise system to communication cloud. They have already migrated the account and product information, and are now planning to migrate the asset records and route of MACD processing to Salesforce by the end of the year. Which two considerations should they take into accounts for this processing to be successful?
A. Large assets volume should be logically partition with staged migration, consider on demand migration to allow seamless operations
B. Only Commercial assets need to be present in salesforce to successfully process the MACD orders.
C. Only Migrate the assets needed when customers are trying to place MACD orders.
D. Both commercial and technical assets need to be present in Salesforce to successfully process the MACD orders.
解説：
| 問題 #1 正解： D | 問題 #2 正解： A、D | 問題 #3 正解： A、C | 問題 #4 正解： C、D | 問題 #5 正解： A |
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