Oracle Service Center 2021 Implementation Essentials 認定 1Z0-1038-21 試験問題:
1. When a new customer submits an incident via email, they get a message with a user ID and password, similar to the content below:
An account has been created for you with the following User ID and Password:
User ID: [email protected]
Password: o2UdlJ8d
An agent wants to disable the message being sent when a customer submits an incident via email.
Which option must be enabled to achieve this?
A) EGW_PASSWORD_UPDATE_ENABLED
B) EGM_ENABLED
C) EGW_PASSWD_CREATE
D) EGW_SEND_EMAIL_HEADERS
E) EGW_UPDATE_BY_CREATE
2. Your customer wants to display customized branding information in the login window. Which two options can be used?
A) Use the LOGIN_SECURITY_URL, configuration setting, which specifies the URL that is used to display content in thecontent pane of the login page.
B) Use the LOGIN_SECURITY_MSG configuration setting, which specifies the welcome message that is displayed on the login page.
C) Use the BRAND_WELCOME_MSG configuration setting, which specifies the welcome message that is displayed on the login page.
D) Use the BRAND_CONTENT_URL configuration setting, which specifies the URL that is used to display content in the content pane of the login page.
3. Which four view modes are available in the Report Editor?
A) Design View
B) Report View
C) Database View
D) Layout View
E) Graphical View
F) Data Set View
4. Which statement correctly differentiates between a bulk operation and a batch operation?
A) A bulk operation performs multiple operations on the same object, whereas a batch operation perform the same operation on multiple objects.
B) A bulk operation performs the same operation on a single object, whereas a batch operation performs multiple operations on multiple objects.
C) A bulk operation performs a single operation, whereas a batch operation performs a single operation on a single object.
D) A bulk operation performs the same operation on multiple objects, whereas a batch operation performs multiple operations.
5. Which two statementsare true about the Organization object in Service Cloud?
A) It has a one-to-many relation with contacts.
B) It is widely used in Business-to-Business scenarios.
C) It has a one-to-one relation with contacts.
D) It is required to create an incident.
E) It can be associated with incidents directly.
質問と回答：
| 質問 # 1 正解： A | 質問 # 2 正解： D | 質問 # 3 正解： A、B、D、F | 質問 # 4 正解： D | 質問 # 5 正解： A、B |
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