Oracle RightNow CX Cloud Service 2012 Essentials 認定 1Z0-465 試験問題:

1. Identify the four guidelines that are relevant with regard to web accessibility.

A) Avoid background sound.
B) Ensure all alternate text is unused.
C) Ensure color alone is not used to convey content.
D) Ensure no underlined content exists.
E) Provide multiple methods for finding content.
F) Support increased text sizes.

2. When using standard reports within the Analytics module there is a limit to what can be edited in each report.
Select the two items that are editable on a standard report.

A) Column Headings
B) Graphs
C) Schedules
D) Non Selectable Filters
E) Permissions
F) Report Heading

3. You have created variables for your customer address to be used throughout their system
What three pieces of functionality will allow the use of these variables?

A) Incident Rules
B) Agent Scripting
C) Standard text
D) Answers
E) Incidents
F) Workflow

4. In which two sections of the Customer Portal is the Guided Assistance widget available for end customers?

A) The answers list page only
B) Ask a Question
C) The answers detail page
D) They are only available when using smart assistant
E) Any page the customer wants it placed
F) The popular answers list page

5. Your customer has over a thousand answers in their knowledgebase.
The keyword search report shows that some end customers are searching, using a misspelled word returning zero results.
The client does not want to edit all the answers to fix this situation.
Choose the option that will fix your customer's issue.

A) Add the misspelled words to a custom field.
B) Add the misspelled words to the alias file.
C) Add the misspelled words to the stop word list.
D) Add the misspelled words to the answer keyword.

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