HP Selling HP BSM Solutions 認定 HP2-N31 試験問題:

1. Which statement best links a customer problem to a solution capability for Systems management?

A) Problem: how to determine which events matter and which are just "noise" Solution: Operations Manager (i)
B) Problem: the inability to capture and consolidate infrastructure and application events in real-time Solution: HP Runtime Service Model (RTSM)
C) Problem: the inability to capture the end-user experience Solution: Real user Monitor (RUM)
D) Problem: too much lost productivity and time chasing network issues Solution: Network Automation (NA)

2. Which question is best used to qualify a Systems Management opportunity?

A) How often do customers complain about an application response time?
B) How often does one team work on a problem and then realize another team worked on the same issue?
C) Are you looking to adapt to new initiatives like Cloud Computing?
D) How do you handle Quality Assurance test management?

3. Which business challenge does BSM Solution address by improving service alignment with business objectives?

A) performance test management
B) service desk management
C) incident ticket management
D) maintaining and monitoring the quality of services

4. Which HP off-site implementation option helps customers realize the value of our solutions much faster and without incurring IT capital expense costs?

A) Cloud as a Solution
B) Systems as a Service
C) Software as a Service
D) Software as a Solution

5. Which customer challenge does BSM Systems management most specifically address?

A) inability to detect the root-cause of an application problem
B) need to reduce mean time to repair (MTTR) for network outages (to prevent too much time spent troubleshooting)
C) need to develop a multi-screen monitoring view of the cross-domain infrastructure
D) inability to provide a holistic and cross-domain view of their entire IT infrastructure

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