| トピック | 出題範囲 |
|---|
| トピック 1 | - Service Level Management: Covers creating and managing service agreements, including SLAs with measurable metrics, service reporting, customer satisfaction measurement, and continuous improvement processes.
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| トピック 2 | - Facilities Management: Covers infrastructure maintenance including maintenance programs, outsourcing, contracts, scheduling, spare parts, and contamination control.
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| トピック 3 | - Managing Physical Security: Deals with facility protection through security policies, staff management, incident handling, and security audits.
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| トピック 4 | - Governance, Risk and Compliance: Covers management framework including compliance, risk management, document control, financial management, and vendor oversight.
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| トピック 5 | - Managing Safety & Statutory Requirements: Focuses on workplace safety compliance, including safety policies, training, Permit to Work systems, PPE, emergency preparedness, and safety audits.
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| トピック 6 | - Organizational Resilience: Addresses business continuity, facility redundancy, Business Impact Analysis, and disaster recovery preparedness.
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| トピック 7 | - The Data Centre Organization: Addresses organizational structure, roles and responsibilities, shift management, performance management, training, career development, and succession planning.
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| トピック 8 | - Environmental Sustainability: Focuses on minimizing environmental impact through power efficiency, waste management, and renewable energy integration.
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| トピック 9 | - Project Management: Covers project execution including management principles, organizational structures, and project phases.
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| トピック 10 | - Data Centre Operations: Focuses on daily operational activities and procedures supporting continuous facility functioning.
|
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