Avaya Aura® Call Center Elite & Elite Multichannel Solution Design 認定 33820X 試験問題:
1. Many organizations are seeking ways to lower the cost of application development, management, maintenance, and updates.
To become agile to changing business conditions and minimize the cost of updates, which fully featured graphical development environment for creating applications, and runs on Avaya Experience Portal, Is available for customers?
A) Visual Designer
B) Avaya IX™ Orchestration
C) Call Vectoring
D) Graphical Designer
2. The EMC Desktop loads plug-ins based on the settings in the EMC Desktop's configuration.
Which plug-in allows agents to monitor the telephone activity of other call center agents or staff members they work closely with, and adds the ability to see the work Item history of an agent?
A) Supervisor Plug-In
B) Presence Plug-In
C) Agent Plug-in
D) EMC Plug-In
3. An Avaya customer has ordered an Avaya Call Management System (CMS) Release 19 without a turnkey server, for installation on one of their customer provided VMware vSphere systems.
The CMS Release 19 turnkey servers are provided by the Avaya Solutions Platform program, with the server fitting which profile?
A) ASP 100
B) ASP 130
C) ASP 110
D) ASP 120
4. Avaya Survey Assist is a multi-purpose application that allows you to easily create automated voice and SMS surveys. It supports full integration into the Avaya Experience Portal (AEP) and Proactive Outreach Manager (POM) for voice and SMS transactions.
Which two are current deployment options for Avaya Survey Assist? (Choose two.)
A) Upgradable Single Box
B) Cluster Mode
C) Geo-redundancy
D) Single Box
5. Refer to the exhibit.
A customer wants Avaya Experience Portal as a software platform for supporting omnichannel automation applications, so they can create sophisticated voice and speech applications.
Which component shown in the exhibit is responsible for launching applications?
A) IX™ Orchestration
B) Application Servers
C) Media Processing Platform
D) Experience Portal Manager
質問と回答：
| 質問 # 1 正解： B | 質問 # 2 正解： B | 質問 # 3 正解： C | 質問 # 4 正解： B、D | 質問 # 5 正解： C |
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