Avaya Aura® Contact Center Solution Design 認定 33810X 試験問題:
1. A Contact Center manager knows that a modern agent Interface which can deliver all of the relevant customer information, creates a better customer experience.
Which two agent interfaces are supported with AACC Release 7.1? (Choose two)
A) Avaya Agent Desktop a
B) Avaya IX™ Workspaces
C) Avaya IX™ Workplace
D) Avaya one-X® Agent Desktop
2. An IT manager wants a Callback offer leveraging AACC scripting and Web services, as well as the outbound capability of AACC.
What Is this solution called?
A) Call Back Assist (CBA)
B) Call Back Request (CBR)
C) Call Completion No Reply (CCNR)
D) Call Completion Busy Subscriber (CCBS)
3. A customer needs an application that is provided free of charge, and allows them to reduce the time required to develop and maintain scripts, workflows, and applications in the Avaya Aura® Contact Center.
Which application will meet the customer's requirements?
A) Avaya Control Manager
B) Avaya Agent Desktop
C) Avaya one-X® Agent Desktop
D) Avaya Contact Center Orchestration Designer
4. A design specialist prepares for a customer presentation with a diagram, and needs to understand the differences between Logical and Functional Architecture, What is the purpose of the Logical Architecture Diagram?
A) It highlights the logical flow within a network, without describing the physical Interconnection, and It Is ideally suited to explaining call/service flows or other Interactions.
B) It IS a superset diagram which simultaneously portrays an end-state vision, a design ready for Implementation, the components of the bill of materials, and It is used to accelerate the sales cycle.
C) As a highly symbolic layered description of a system based upon different actions or processes, it is commonly used as a reference point for discussion given the lack of details.
D) It depicts the entire network and its functions as Individual nodes, and It Is highly effective In communicating the totality of a particular concept.
5. Which three attributes describe the right context of a customer journey experience? (Choose three.)
A) Single Channel driven
B) Specific Report focused
C) Personalized
D) Intelligent
E) Seamless
質問と回答：
| 質問 # 1 正解： A、B | 質問 # 2 正解： B | 質問 # 3 正解： B | 質問 # 4 正解： D | 質問 # 5 正解： B |
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