CIPS Operations Management 認定 L5M9 試験問題:
1. There are four dimensions of operating processes; volume, variety, variation and visibility. What is meant by variation?
A) the number of different products made
B) the number of different customers / markets for the product
C) the amount of different uses for the item being produced
D) the fluctuation in demand for an item
2. Dillan is an Operations Manager at Fancy Foods Ltd which is looking to expand the business into a new geographic are a. Dillan is doing some research into three potential locations for a new manufacturing and warehouse facility. Which of the following would be primary considerations for Dillan? Select TWO
A) the availability of labour
B) flow of traffic in the surrounding area
C) utilities services available
D) potential business growth in the area
E) room for expansion
3. Shireen is an Operations Manager at a cake factory. She has been asked by her manager to create a list of the transforming resources used within the factory. Which of the following would appear on her list? Select TWO
A) employees who work on the production line
B) raw materials such as flour and sugar
C) facilities such as mixing equipment and ovens
D) Information such as recipes
4. When quality is used as a foundation to build improvements in other areas such as dependability, what is this theory known as?
A) brick-laying theory
B) sand cone theory
C) wave theory
D) bridge theory
5. Below are details of five companies who operate a Total Quality Management System (TQM). For each company, select the system used and identify which area of the Balanced Scorecard this relates to.
Company 1: The focus of this company is to gather real-time data to assess the quality of products created during the manufacturing process. There are tight budgets and reworking any defects will affect the bottom line.
Company 2: This company is concerned about how their products are received. They have recently completed market research focused on their client's feelings. The objective is now to improve the product's look and performance to meet these expectations.
Company 3: The focus of this company is defining the customer requirements and translating this into a high-quality specification and effective operational process.
Company 4: Within this company there is a group of 6 employees who meet regularly with the objective of reducing issues that arise in the manufacturing of products.
Complete the table below by listing the TQM System used and the relevant Balanced Scorecard criteria for each company. Each response should only be used once: Quality Circle, Statistical Process Control, Kansei Engineering, Quality Function Deployment, Finance Criteria, Business Process Criteria, Learning and Growth Criteria, Customer Criteria.
Which of the following will you put into box 4?
A) quality function deployment
B) statistical process control
C) quality circle
D) kansei engineering
質問と回答：
| 質問 # 1 正解： D | 質問 # 2 正解： A、C | 質問 # 3 正解： A、C | 質問 # 4 正解： B | 質問 # 5 正解： C |
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