Microsoft Dynamics CRM 2011 Applications 認定 MB2-868 試験問題:

1. When scheduling services in Microsoft Dynamics CRM 2011, where do you define the resources required to perform a service?

A) in the user record
B) in the service activities
C) in the resource group
D) in the resource selection rules

2. You are using Microsoft Dynamics CRM 2011 to schedule services. You need to distribute the work evenly across your resources. Which resource allocation should you use?

A) Most Busy
B) Least Busy
C) Even
D) Random

3. In Microsoft Dynamics CRM 2011, you need to create a new quote for a customer.
The new quote is for products that are used in an existing opportunity for a different customer.
What should you do?

A) Create the new quote and relate the existing opportunity.
B) Create the new quote and get the products from the existing opportunity.
C) Create the new quote directly from the existing opportunity.
D) Copy the existing opportunity and create the new quote directly from the new opportunity.

4. In Microsoft Dynamics CRM 2011, you need to create a new queue and restrict access to this queue to
only members of a specific team.
What should you do?

A) Create a new team-owned queue with the team as owner. Assign an appropriate security role to the team to access queues.
B) Create a new user-owned queue with the team members as owners. Assign an appropriate security role to the team members to access queues.
C) Create a new organization-owned queue with the team as owner. Assign an appropriate security role to the team members to access queues.
D) Create a new organization-owned queue with the team as owner. Assign an appropriate security role to the team to access queues.

5. In Microsoft Dynamics CRM 2011, you need to create a dynamic marketing list.
Which of the following entities can you select as the member type?
(Choose all that apply.)

A) Account
B) Lead
C) Organization
D) Contact
E) Parent

質問と回答：