Avaya Contact Center on Avaya Aura(TM) Communication Manager and Avaya Call Management System Implementation 認定 6201.1 試験問題:
1. What is the purpose of class of service (COS) administration of Contact Centre?
A) COS ensures that the most skilled agent receives calls first.
B) COS restricts the calls a user can make and receive.
C) COS defines which features an agent may access.
D) COS is used to restrict calls between incoming and outgoing trunk groups.
2. Given the use of default netmask, which set of IP addresses would be valid network address for two network cards in a CMS system?
A) 135.9.86.54 135.9.86.58
B) 135.9.86.54 192.168.2.2
C) 135.9.86.54 135.9.56.56
D) 192.168.2.3 192.168.2.2
3. To configure the eri0 network device on CMS, which set of Solaris files, must be edited?
A) /dev/eri0 and /dev/hostname.eri0
B) /net/eri0 and/net/netmasks
C) /cms/install/net use and /cms/install/netboo.eri0
D) /etc/hostname. Eri0 and /etc/netmasks
4. Which statement describes the two types of backups, CMSADM and Maintenance, that are on CMS system?
A) Tape backup is called CMSADM, while network backup is referred as Maintenance.
B) MSAOM backup is backing up CMS Administrator database portion, while Maintenance backup holds the Historical Call Data of the call center
C) Maintenance backup is an incremental backup, while CMSADM is a full backup otherwise there is no difference
D) ADM backup includes all Solaris system files and installed programs except CMS database, while Maintenance backup carries CMS database content
5. The CMS has been checked and the link to the CM is down. The message shown in the log is "PBX switch mismatch. Check the switch setup".
What does this message mean?
A) This message can be ignored as it is not the reason the link is down.
B) The wrong type of Communication Manager has been installed and the correct server will need to be ordered.
C) The wrong CMS has been installed and the correct server needs to be ordered.
D) The wrong Communication Manager version on the CMS has been selected.
質問と回答：
| 質問 # 1 正解： C | 質問 # 2 正解： B | 質問 # 3 正解： D | 質問 # 4 正解： D | 質問 # 5 正解： C |
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