ITIL ITIL-4-Transition 認定試験の出題範囲:
| トピック | 出題範囲 |
|---|
| トピック 1 | - Drive Stakeholder Value: Here, the ITIL v3 professionals will understand how to design customer journeys and shape demand for IT services. They will also learn how to define service offerings, onboard and offboard customers and users, and ensure continual value co-creation through service consumption and provisioning.
|
| トピック 2 | - ITIL 4 Foundation: This topic covers the fundamental concepts of service management, including the ITIL guiding principles, the four dimensions of service management, and the ITIL service value system. ITIL v3 professionals will need to understand how these concepts interconnect to form the basis of IT service management.
|
| トピック 3 | - Create, Deliver, and Support: The section involves understanding how to create, deliver, and support IT services. PeopleCert ITIL v3 professionals will learn how to plan and build a service value stream, as well as how to contribute to the creation, delivery, and support of services across the Service Value System (SVS) and value streams.
|
| トピック 4 | - High-Velocity IT: The ITIL-4-Transition exam candidates need to understand the high-velocity nature of the digital enterprise and the demands it places on IT. This includes grasping the digital product lifecycle within the ITIL 'operating model' and the importance of the ITIL guiding principles for delivering high-velocity IT.
|
| トピック 5 | - Direct, Plan, and Improve: The topic covers the principles and methods of direction, planning, and improvement within the context of the SVS. ITIL v3 professionals will learn about the integration of GRC and how to use Communication and Organizational Change Management for direction, planning, and improvement.
|
参照:https://www.peoplecert.org/browse-certifications/it-governance-and-service-management/ITIL-1/itil-4-mp-transition-2709
ITIL ITIL-4-Transition 試験概要:
| 認定ベンダー: | Axelos (PeopleCert) |
| 試験名: | ITIL 4 Managing Professional 移行試験 |
| 試験番号: | ITIL-4-Transition |
| 認定の有効期間: | 有効期限なし(生涯) |
| 合格点: | 70% |
| 試験形式: | 選択式, シナリオベース |
| 受験料: | USD $375 |
| 試験時間: | 130 minutes |
| 関連資格: | ITIL 4 Managing Professional (MP) ITIL 4 Specialist modules (Create, Deliver and Support / Drive Stakeholder Value / High Velocity IT) ITIL 4 Strategist modules (Direct, Plan and Improve) |
| 対応言語: | 英語 |
| 出題数: | 40 questions |
| サンプル問題: | ITIL ITIL-4-Transition サンプル問題 |
| 受験方法: | PeopleCert によるオンライン監督試験、または認定試験会場での会場受験 |
| 前提条件: | ITIL v3 Foundation certificate(または ITIL v2 Foundation に加えて v3 Foundation Bridge)、あるいは v3 の中級認定資格(Service Manager、Practitioner、Expert)のいずれかを保有していることが必須です。注:ITIL 4 Managing Professional の称号を取得するには、この移行試験の完了後に4つの試験に合格する必要があります。 |
| 公式シラバスのURL: | https://www.axelos.com/certifications/itil-certifications/itil-4-managing-professional |